Who is responsible for your information?

I’ve Sorted It is responsible for the personal information it collects. Contact hello@ivesortedit.co.uk or call 07886 102535.

Information we may collect

This may include your name, email, telephone number, service address, booking details, job descriptions and photographs, correspondence, invoice information and technical website information.

Why we use it

We use personal information to respond to enquiries, assess work, manage appointments, provide services, maintain business records, handle complaints, protect legal interests and improve the website.

Our lawful bases

We generally process information to take steps at your request or perform a contract, for legitimate business interests, to meet a legal obligation, or because you have given consent where required.

Who information may be shared with

Information may be shared only where necessary with trusted website, booking, email, accounting or professional-service providers, insurers, regulators or authorities. We do not sell personal information.

How long we keep information

General enquiries that do not become bookings are normally kept for up to 12 months. Booking, invoice and transaction records may be kept for up to six years. Job photographs are kept only as reasonably needed unless you agree to marketing use.

Your rights

You may have rights to access, correct, erase or restrict your information, object to certain uses, receive a portable copy or withdraw consent. You may also complain to the Information Commissioner’s Office.

Cookies

This website may use essential cookies for security, administration and booking. Optional analytics or similar cookies should only be used where enabled and, where required, after you make a cookie choice.

Security and updates

Reasonable steps are taken to protect personal information. This notice may be updated when the website or services change.

Last updated: 6 August 2026.